Shipping policy

Shipping Policy

All of our items are handmade and produced in small quantities.

Pre-Stocked Items

We hold a limited number of pre-stocked pieces, available on a first come, first served basis. Once these pieces sell out, the item will move into made-to-order production.

Made-to-Order Items

If your item is not currently in stock, it will be made especially for you. This process may take up to 2 weeks, as it includes:

  • Receiving fabric

  • Cutting and printing

  • Sewing and finishing

  • Quality checks and packaging

Once completed, your order will be shipped immediately.

Shipping Timeframes

  • Pre-stocked items: shipped immediately after purchase

  • Made-to-order items: please allow up to 2 weeks before dispatch

Shipping times shown at checkout apply after your order has been dispatched.

Important Notes

  • Because our pieces are handmade, production times may vary slightly.

  • You will receive a confirmation email once your order has shipped.

  • By placing an order, you acknowledge and accept these production and shipping timelines.

  • Please use our contact form, or email Chromatonecolour@gmail.com for further information or order enquiries

Your support is extremely valuable to us, and we are working diligently to improve our stock count and pre production management. We hope that in the near future our items are readily available in much higher stock units as we continue the growth of CHROMA.TONE.